Dear %firstname%,

Your ticket has been submitted to our System, one of the 
staff members will review it and reply accordingly. Listed below are 
details of this ticket, you will need to use the ticket id listed below to 
update the status of this ticket from web.

Ticket ID: %ticket_id%
Subject: %subject%
Department: %departments%


Please let us know if we can assist you any further,

Sitename.com